Contact us
We are here to help. If your question is about a delivery and you have a tracking number, track your parcel first, and the shipping page answers most of the rest.
theteam@customersupport.care. Our support team works seven days a week and most emails are answered within one business day. Quote your order number and it will be quicker.
Phone
International call centre: +66 98 391 3877.
Post
Ireland administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland.
This is an administration office rather than a shop, and it is not a returns address. If you need to return something, start the return and we will tell you where to send it.
Who you are dealing with
Fluffee Company Ireland, a division of Caruso Consulting Co Ltd.
Common questions
I have not received my order. What should I do?
Email the support team with your order number and tracking details so the delivery can be investigated. Most support emails are answered within one business day.
How will I know when my order has shipped?
You will receive a dispatch email with a tracking number after the order ships.
Does Fluffee have a shop location?
No. Fluffee is an online supplier with no physical retail shop or premises.
Will I receive an order receipt?
A receipt and order confirmation are sent by email after a recorded payment. A separate email supplies tracking after dispatch.
What are the delivery options?
Standard delivery is free from EUR 75 and costs EUR 25 below that threshold. Express Shipping is an optional EUR 25 upgrade. Delivery is within Ireland only.
What currency are prices displayed in?
All prices and checkout totals are displayed in euro (EUR).
Which payment methods are supported?
The checkout code supports Visa, Mastercard, and American Express through the configured card provider, plus PayPal, when the required provider and order-storage credentials are active.